Help center

Download the Tracking Cargo app from the iOS App Store, and then follow the step-by-step instructions.

VERIFY YOUR PHONE

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ACCESS TO TRACKING CARGO

SIGN IN WITH YOUR WTRANSNET ACCOUNT

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CREATE AN ACCOUNT AND REGISTER

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STEP 1

When you registered at Tracking Cargo for the first time we sent you an SMS with your access codes. Search your messages to see if you have a message from Wtransnet which looks like the image below.

STEP 2

If you can´t find the SMS, you can request your codes from the home screen of Tracking Cargo by tapping on “Have you forgotten password?”

Enter your username in the next screen, and the system will send an email with the codes to the email address you used to register with.

You must activate the GPS at the start of each trip so that the haulage company that assigned you the cargo can see where it is.

No. The Tracking Cargo app is programmed to send your geographical location every 10 minutes, starting from when you enter the “Entered loading point” stage to when you enter the “Upload delivery note” stage.  The person who has assigned you the route will only know your location from when you load the cargo until you deliver it to its destination. The system is a cargo tracking system, not a lorry or people-tracking system.

You can report any incidents that occur during a trip, and send any documents or photos that may be needed.

To create an incident report, from the main listing clic on the trip to visualize its details and clic on the «Register incidence» button.

To report an incident you should first select the type of incident from the dropdown menu, and then add a personal description. You can also attach files such as photos or documents to provide additional information about the incident.

You can send any documents or photos that may be needed.

To add an image or a document to a trip, tap on the trip from the main listing to visualize its details and clic on the top right menu.

Depending on the stage of your trip, you will be able to «Upload documents» and/or «Upload delivery note». Select the option.

You can either upload or take a picture with your Smartphone camera or upload a document from the library.

If you lose the data connection don´t worry about it, and just carry on working as normal. The app will turn red, and a “Without internet connection” message will appear onscreen.

Don’t worry, you can continue entering the stages of your route, and uploading incidents and documents. When the connection has been re-established, the app will send all the data to the platform.

Completed trips will be stored in your mobile for 7 days, starting from the day on which the journey was made.

If you change your mobile phone, you will have to download the app to your new phone and contact us at tracking-cargo-en@wtransnet.com so that we can authorise the new phone.

If you have not found the answer to your problem on this page please email the Customer Services Department at tracking-cargo-en@wtransnet.com, and they will answer your query as quickly as possible.